Frequently Asked Questions
Everything you need to know about your Premiata experience.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy for footwear and apparel?
We offer a 14-day return period from the date of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and various regional payment methods depending on your shipping destination.
How do I ensure I select the correct size?
Each product page features a detailed 'Size Guide' button. We provide measurements in EU, UK, and US sizing to help you find the perfect fit for our sneakers and clothing.
Do you offer international shipping?
Yes, Premiata ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How should I care for my Premiata sneakers?
We recommend using a soft, dry cloth for daily cleaning. For technical fabrics or suede, use specific professional cleaning products and avoid direct exposure to heat sources or washing machines.